- MY ORDERS ARE FOR GIFTS, HOW CAN I KNOW WHICH JEWELRY IS FOR WHOM?
Whenever it is for a gift, you can tell us and if there are different people, in each box, we attach a label with the name of each one of them, so you will quickly identify which box it is and you will not have to open the packages.
- DO YOUR JEWELRY HAVE A WARRANTY?
Yes, all the parts you purchase at Malhvia have a 60-day warranty from receipt. The warranty is valid for defects in materials and/or workmanship. The warranty does not include defects due to wear or misuse. To avoid this point, we recommend that you enter the “ Jewelry care ” link.
- WHAT IS THE MATERIAL OF THE JEWELRY?
All our jewelry is made of certified 925 sterling silver and plated in 18 karat gold (for gold finishes). All material information is indicated in the details of each item in more detail.
- I AM INTERESTED IN AN EARRING, CAN I PURCHASE ONLY 1 UNIT?
Yes, in cases where specified. On our website, in the pending section, we indicate those that are sold per unit or pair. If the unit option does not appear, they are sold together.
- CAN I EXCHANGE OR RETURN A PRODUCT?
Yes, you have a period of 30 calendar days from the date of receipt of the order to make any changes and/or returns. Important, the product must be returned with the original Malhvia packaging. For more information, we recommend that you enter the link " Returns & Exchanges ".
- WHEN RETURNING OR EXCHANGING A PRODUCT DO I HAVE TO BE RESPONSIBLE FOR THE SHIPPING COSTS?
No, you can make any product change, as long as it is in perfect condition and without obvious signs of use. Malhvia will be responsible for shipping costs only in cases of product exchange, shipping costs for returns will be borne by the customer. For more information, we recommend that you enter the link " Returns & Exchanges " .
- HOW DO I KNOW WHAT MY RING SIZE IS?
The easiest thing is to take a reference ring of yours and measure the internal diameter to see in our equivalence table the size it corresponds to (try it on the finger you want to wear it). For more information, we recommend that you enter the link " Size guide ".
- I AM INTERESTED IN AN ITEM OUT OF STOCK, ARE YOU GOING TO REPLACE IT?
Yes, except in cases where we must say goodbye to an old model to welcome new features. Likewise, the easiest thing is to contact us at info@malhvia.com and we will be happy to help you get your jewelry and inform you of delivery times.
- HOW I CAN PAY?
We work with different platforms safely to facilitate your purchase: Express payment through Shop PAY, PayPal and G Pay, with a credit card and if you want to make a deferred and secure payment, we also have the Klarna payment method.
- HOW CAN I USE MY DISCOUNT CODE?
Select your jewelry and add it to the cart, before making the payment you can review all the items and add the discount code in its box, there the amount will be recalculated with the final discount. Remember that several codes cannot be used in the same purchase.
- WHEN WILL I RECIVE MY ORDER?
We deliver within 24 business hours to the peninsula, as long as there are no setbacks beyond our responsibilities. In order to carry out further monitoring, you will receive an email with all the data. For more information, we recommend that you enter the link “ Shipping Policy ” .
- IS SHIPPING FREE?
Yes, we send all our jewelry for free to Peninsula. For more information, we recommend that you enter the link “ Shipping Policy ”.
- I NEED TO CHANGE THE DELIVERY ADDRESS, WHAT CAN I DO?
Contact us at info@malhvia.com , if your order is not listed as shipped, we can make the change without any problem.