CHANGES
You have 30 days from the delivery of your order to exchange your products. You must do the following:
Peninsular orders
- Contact us through our email info@malhvia.com , we will create a new order with the products you want to change.
- When the new order is delivered, the delivery person will collect the products you wish to return.
- Shipping costs are free for the first exchange, from the second exchange onwards the cost will be borne by the customer in the amount of €6.95.
- In case the reason for the exchange is due to a defect in the product, all shipping costs are free for you.
- Exchanges of personalized products or earrings, piercings and ear cuffs are not accepted for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €5 for the second collection attempt.
Orders from the Balearic and Canary Islands
- Contact us through our email info@malhvia.com , we will create a new order with the products you want to change.
- Our carrier will come to your home and pick up your package.
- Shipping costs are free for the first exchange, from the second exchange onwards the cost will be borne by the customer in the amount of €6.95.
- In case the reason for the exchange is due to a defect in the product, all shipping costs are free for you.
- Changes are not accepted for personalized products or earrings, piercings and ear cuffs. for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €7 for the second collection attempt.
Orders from the Canary Islands
- Contact us through our email info@malhvia.com , we will create a new order with the products you want to change.
- Our carrier will come to your home and pick up your package.
- Shipping costs are free for the first exchange, from the second exchange onwards the cost will be borne by the customer in the amount of €7.95.
- In case the reason for the exchange is due to a defect in the product, all shipping costs are free for you.
- Changes are not accepted for personalized products or earrings, piercings and ear cuffs. for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €8 for the second collection attempt.
RETURNS
You have 30 days from the delivery of your order to return your products. You must do the following:
Orders from the Peninsula.
- Contact us via our email info@malhvia.com to generate the refund.
- Return shipping costs are free if the reason is a defective product, otherwise the cost of the return is €6.95 which we will deduct from the refund.
- Our carrier will come to your home and pick up your package.
- If the reason for the return is not due to a defect in the product, the return shipping costs are €5.95
- Changes are not accepted for personalized products or earrings, piercings and ear cuffs. for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €5 for the second collection attempt.
- Jewelry purchased in the sales section cannot be returned.
Orders from the Balearic Islands
- Contact us via our email info@malhvia.com to generate the refund.
- Return shipping costs are free if the reason is a defective product, otherwise the cost of the return is €6.95 which we will deduct from the refund.
- Our carrier will come to your home and pick up your package.
- If the reason for the return is not due to a defect in the product, the return shipping costs are €7.95.
- Changes are not accepted for personalized products or earrings, piercings and ear cuffs. for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €7 for the second collection attempt.
- Jewelry purchased in the sales section cannot be returned.
Orders from the Canary Islands
- Contact us via our email info@malhvia.com to generate the refund.
- Return shipping costs are free if the reason is a defective product, otherwise the cost of the return is €6.95 which we will deduct from the refund.
- Our carrier will come to your home and pick up your package.
- If the reason for the return is not due to a defect in the product, the return shipping costs are €7.95.
- Changes are not accepted for personalized products or earrings, piercings and ear cuffs. for hygiene reasons.
- Products must be new or in perfect condition.
- Products must be delivered in their original packaging, including the box and jewelry bag. If this is not available, a shipping charge of €5.95 will be applied.
- Our carrier will contact you by phone to arrange a day and approximate time for collection. It is very important that you are there on the agreed day, otherwise you will be charged €8 for the second collection attempt.
- Jewelry purchased in the sales section cannot be returned.