At Malhvia all our jewelry is made of 925 sterling silver and 18k gold plating .

All our jewels have been made with you in mind, with the quality to accompany you over time , but do not forget to take care of them.

As general advice, jewelry should be the last thing you wear before you go out and the first thing you take off when you return home.

It is advisable to remove jewelry before engaging in any activity that may damage it.

. Avoid getting your jewelry wet , if you go to the beach, pool or simply wash your hands, it is better to take them off and if they accidentally get wet, dry them well.
. Chemicals can damage jewelry, especially gold plating. It is important to avoid direct contact with: Perfumes, soaps, creams, cleaning products, hydroalcoholic gel, etc...
. If you practice sports, keep them, it has been proven that the PH generated by sweat can also affect the gold plating of jewelry.
. And last but not least, protect them and store them in our 100% organic cotton Malhvia bags.

Long live your jewel!

• Spain Standard Peninsula: 3 or 4 days FREE .
• Spain Express Peninsula: 24 hours €6.95.
• Spain (Balearic Islands) 4 or 5 days. €7.95 . Free for orders over €80 .
• Spain (Canary Islands) 8 0 10 days €7.95. Free for orders over €100.
• Europe 1: Estonia, Slovakia, Slovenia, Czech Republic, Hungary, Croatia, Lithuania, Latvia, Romania, Bulgaria: (5/6) days - €14.99
• Europe 2 France, Germany, Italy, Netherlands: (3/4) days - €9.99
• Europe 3 Ireland, Greece, Sweden, Denmark, Finland, Luxembourg (5/6) days - €12.99
• Monaco, Belgium, Austria, Polynya (4/5 days) - €9.99
• United Kingdom (4/6) days - €9.99
• USA and Canada (3/4) days - €29.99

For now we do not ship to Ceuta, Melilla or Andorra.

Sometimes delivery times can be altered, when? For example during some offer campaigns throughout the year.

Deliveries may be delayed for reasons beyond Malhvia's control.

Customs fees or local taxes are always the responsibility of the customer. The invoice will indicate the cost of the order along with the recipient's information.

CHANGES

You have a period of 30 days from the delivery of your order to make an exchange of your products. Changes are free.

You must do the following:

Peninsular orders

• Contact us through our email info@malhvia.com , we will create a new order with the products you want to change.
• Upon delivery of the new order, the delivery person will collect the products you want to return.
• Shipping costs are free for the first change, from the 2nd the cost will be borne by the customer.
• If the reason for the exchange is due to a defect in the product, all shipping costs are free for you.
• Exchanges are not accepted for personalized products or products that are not new or in perfect condition.
• The products must be delivered in their original packaging, including the box and jewelry bag. If they are not available, €5.95 costs will be charged.

Orders from the Balearic and Canary Islands

• Contact us through our email info@malhvia.com , we will create a new order with the products you want to change. Upon delivery of the new order, our carrier will come to your home and pick up your package.
• Shipping costs are free for the first change, from the 2nd the cost will be borne by the customer.
• If the reason for the exchange is due to a defect in the product, all shipping costs are free for you.
• Exchanges are not accepted for personalized products or products that are not new or in perfect condition.
• The products must be delivered in their original packaging, including the box and jewelry bag. If they are not available, €5.95 costs will be charged.

RETURNS

You have a period of 30 days from the delivery of your order to return your products. Returns are free* You must do the following:

Peninsula Orders.

• Contact us through our email info@malhvia.com to generate the return.
• Return shipping costs are free if the reason is a defective product.
• Our carrier will come to your home and pick up your package.
• If the reason for the return is not due to a defect in the product, the return shipping costs are €5.95.
• Exchanges are not accepted for personalized products or products that are not new or in perfect condition.
• The products must be delivered in their original packaging, including the box and jewelry bag. If they are not available, €5.95 costs will be charged.

Orders from the Balearic Islands

• Contact us through our email info@malhvia.com to generate the return.
• Return shipping costs are free if the reason is a defective product.
• Our carrier will come to your home and pick up your package.
• If the reason for the return is not due to a defect in the product, the return shipping costs are €7.95.
• Exchanges are not accepted for personalized products or products that are not new or in perfect condition.
• The products must be delivered in their original packaging, including the box and jewelry bag. If they are not available, €5.95 costs will be charged.

Orders from the Canary Islands

• Contact us through our email info@malhvia.com to generate the return.
• Return shipping costs are free if the reason is a defective product.
• Our carrier will come to your home and pick up your package.
• If the reason for the return is not due to a defect in the product, the return shipping costs are €7.95.
• Exchanges are not accepted for personalized products or products that are not new or in perfect condition.
• The products must be delivered in their original packaging, including the box and jewelry bag. If they are not available, €5.95 costs will be charged.

- MY ORDERS ARE FOR GIFTS, HOW CAN I KNOW WHICH JEWELRY IS FOR WHOM?

Whenever it is for a gift, you can tell us and if there are different people, in each box, we attach a label with the name of each one of them, so you will quickly identify which box it is and you will not have to open the packages.

- DO YOUR JEWELRY HAVE A WARRANTY?

Yes, all the pieces you purchase at Malhvia have a 60-day warranty from receipt. The warranty is valid for defects in materials and/or workmanship. The warranty does not include defects due to wear or misuse. To avoid this point, we recommend that you enter the “ Jewelry care ” link.

- WHAT IS THE MATERIAL OF THE JEWELRY?

All our jewelry is made of certified 925 sterling silver and plated in 18 karat gold (for gold finishes). All material information is indicated in the details of each item in more detail.

- I AM INTERESTED IN AN EARRING, CAN I PURCHASE ONLY 1 UNIT?

Yes, in cases where specified. On our website, in the pending section, we indicate those that are sold per unit or pair. If the unit option does not appear, they are sold together.

- CAN I EXCHANGE OR RETURN A PRODUCT?

Yes, you have a period of 30 calendar days from the date of receipt of the order to make any changes and/or returns. Important, the product must be returned with the original Malhvia packaging. For more information, we recommend that you enter the link “ Exchanges and returns ”.

- WHEN RETURNING OR EXCHANGING A PRODUCT DO I HAVE TO BE RESPONSIBLE FOR THE SHIPPING COSTS?

No, you can make any product change, as long as it is in perfect condition and without obvious signs of use. Malhvia will be responsible for shipping costs only in cases of product exchange, shipping costs for returns will be borne by the customer. For more information, we recommend that you click on the “ Exchanges and returns ” link.

- HOW DO I KNOW WHAT MY RING SIZE IS?

The easiest thing is to take a reference ring of yours and measure the internal diameter to see in our equivalence table the size it corresponds to (try it on the finger you want to wear it). For more information, we recommend that you click on the “ Size guide ” link.

- I AM INTERESTED IN AN ITEM OUT OF STOCK, ARE YOU GOING TO REPLACE IT?

Yes, except in cases where we must say goodbye to an old model to welcome new features. Likewise, the easiest thing is to contact us at info@malhvia.com and we will be happy to help you get your jewelry and inform you of delivery times.

- HOW I CAN PAY?

We work with different platforms safely to facilitate your purchase: Express payment through Shop PAY, PayPal and G Pay, with a credit card and if you want to make a deferred and secure payment, we also have the Klarna payment method.

- HOW CAN I USE MY DISCOUNT CODE?

Select your jewelry and add it to the cart, before making the payment you can review all the items and add the discount code in its box, there the amount will be recalculated with the final discount. Remember that several codes cannot be used in the same purchase.

- WHEN WILL I RECIVE MY ORDER?

We deliver within 24 business hours to the peninsula, as long as there are no setbacks beyond our responsibilities. In order to carry out further monitoring, you will receive an email with all the data. For more information, we recommend that you click on the “ Shipping Policy ” link.

- IS SHIPPING FREE?

Yes, we send all our jewelry for free to Peninsula. For more information, we recommend that you click on the “ Shipping Policy ” link.

- I NEED TO CHANGE THE DELIVERY ADDRESS, WHAT CAN I DO?

Contact us at info@malhvia.com , if your order is not listed as shipped, we can make the change without any problem.